Billing

• How to Cancel My Subscription

  To cancel your subscription, the only way is to uninstall the app. Please follow these steps: Open the Boxi app admin dashboard Tap the three dots '...' in the top right-hand corner Click Uninstall Click Uninstall again to confirm. ✅ Done! You have uninstalled the app which automatically cancelled yFew readers

Set up

• How to Embed the Builder

  In this guide, you’ll learn how to embed the Boxi builder into a Shopify product page by creating a new product template. Why Embed the Builder? Embedding the builder into a custom product template gives you more control and flexibility: You can place the builder on a product, collection, page or homepage You can customize the URL and SEO settings You can personalize the builder layout for different bundles or collections ![Embed the builder on a product page](https://storage.crispSome readers

• How to Personalize Products using Custom Fields?

  You want to offer a box of personalized products for your customers, for example: A greeting card with a custom message A mug or cup with a photo printed on it A logo or note for corporate gift boxes A name embroidered on a jacket or a design provided by the customer || This feature is available starting from the Advanced plan. **Steps to Add CustoSome readers

• How to Enable the Bundle Product

  How to set up bundle product What is a bundle product? When the customer adds the box products to the cart, the bundle product acts as the parent item, grouping together all chosen products within the box. The bundle price is calculated dynamically in the shopping cart and at checkout based on the items within the box. On the checkout page, customers will see each item in the box listed under the bundle product. ![Bundle product on checkout](https://stSome readers

• What is a Fixed Price Discount?

  A fixed price discount is a type of discount that reduces the product price to a specified amount. For example, if you set a fixed-amount discount of $80 and the customer selects products totaling $100, then the discount is applied and the customer would pay $80 at checkout. Please make sure of the following: Products have a valid price: Ensure each product hasSome readers

• How to Create a Filter with Images

  In this guide, you’ll learn how to: Create a metaobject definition for categories with images Link it to products via a product metafield Enable it in your Search & Discovery filters Step 1: Create a Metaobject Definition for Categories In your Shopify Admin, go to Settings > Metafields and metaobjects ![Add metaobject definition](httpsSome readers

• How to Add Builder Link to Product or Sell Products Only Within the Builder

  In this guide, you’ll learn how to make your products available only inside your box builder. When customers visit a product page that’s part of your builder, instead of seeing the regular 'Add to cart' button, they’ll see a 'Build your box' button that takes them directly to your builder. For example, you have a Cookie Box Builder with 8 cookie products - we’ll create a custom product template that hides the “Add to cart” button and replaces it with a 'Build Your Cookie Box' button. ![](httpFew readers

• How to Add Pre-Selected Products to Your Box?

  Pre-selected products are items you add to the box before your customer starts building it. They are automatically included and appear in the builder as already selected. Why Use Pre-Selected Products? Pre-selecting products can be useful when: You want to include required items (e.g., the box itself, a gift cup, packaging, accessories) You want to siFew readers

• How to Redirect Customer After Adding the Box to Cart

  After your customers complete building their boxes, you can choose where they’ll be redirected next. There are 4 available redirect options: Cart - adds the built box to the cart (default) Checkout - sends customers directly to checkout Custom URL - redirects to any page you specify Create new box - restarts the builder for another box By default, tFew readers

• How to Set Minimum Purchase Quantity or Amount

  If you want your customers to select at least a certain number of products or spend a minimum amount before continuing to the next step, you can set up a purchase rule in your builder. Follow these steps: Open the Boxi app admin dashboard and select your builder Click on the first product step in your builder ScFew readers

• How to Add an Image to the Bundle Product

  Once you have created your bundle product in Boxi, you may find that it does not look very appealing in the cart or at the checkout. For example, it may display a blank or placeholder image. Adding the right image makesFew readers

• Where Can I See the Values of Custom Data Step?

  You’ve added a custom data step to your builder, enabling customers to customise their boxes by adding personalised messages, names or special requests. You might now be wondering: where can I view the values of the custom data step? Where to Find Custom Data Values Once a customer has completed their purchase, all the custom data they entered is stored in tFew readers

• How to Create a Packing Slip with Box Builder Details

  You can include your box builder ids and the products they correspond to, as well as any custom data such as messages or options selected by customers, directly on your packing slips. This makes it easy for your fulfilment team to see what belongs to each personalised box. Step 1: Install the Order Printer App (if you don't have it) Step 2: Create a New Packing Slip Template Open the Order Printer → Templates Click **CreateFew readers

• How to Create Filtered Product Step

  A filtered product step is a product step that allows customers to filter the products in the step. You can choose between two layouts: Vertical filters (drawer) Horizontal filters Why filters are important for your store: HFew readers

Troubleshooting

• How to Fix 'The product in your cart is not available for delivery to your location'

  If your customers see the following error message: ||| 'The product in your cart is not available for delivery to your location' This error usually means that one or more of the products in your bundle are not included in a shipping profile that allows delivery to the customer’s region. Why This Happens Shopify requires that all products in a single orderPopular

• Unexpected "Out of Stock" Error

  Sometimes, your customers may see an 'Out of stock' error message when checking out, even though all the products in the bundle are in stock. This can happen even if the 'Continue selling when out of stock' option is enabled in your Shopify product settings. ||| This issue doesn’t reflect a real stock problem - it’s a temporary validation eSome readers

• Why Bundle Product is not Working and How to Fix It?

  You have noticed that your bundle products are not bundled in the cart/checkout or you have seen this error message: This means the original bundle product that was linked to your builder no longer exists. Don't worry - you can resolve it quickly depending on the origin of the issue. Situation 1: Deleted Bundle Product If you've deleted the bundlSome readers

• How to Setup a Boxi Builder? (Full Tutorial)

  Boxi Shopify App: Full TutorialFew readers