Q: What is a Fixed Price Discount?

A fixed price discount is a type of discount that reduces the product price to a specified amount. For example, if you set a fixed-amount discount of $80 and the customer selects products totaling $100, then the discount is applied and the customer would pay $80 at checkout. <img src="https://storage.crisp.chat/users/helpdesk/website/37a622ee17372e00/group-10-7_rgrn9g.png" alt="Fixed price discount" width="1000" height="413" /> Please make sure of the following: <ul> <li>Products have a valid price: Ensure each product has a set price (do not set the price to $0.00, unless you want to set it as free), as our application uses these prices to calculate the total. Shopify will always re-calculate the total price of the box totaling the price of products.</li> <li>Discount Limitations: A fixed price discount will only apply if the total price of products in the box is greater than the fixed discount amount. If the total price is less than the discount, Shopify will display the actual products total at checkout—not your discounted fixed price.</li> </ul>

Question 1

How to Enable the Bundle Product

Accepted Answer

${youtube}How to set up bundle product

What is a bundle product?

When the customer adds the box products to the cart, the bundle product acts as the parent item, grouping together all chosen products within the box.

The bundle price is calculated dynamically in the shopping cart and at checkout based on the items within the box.

On the checkout page, customers will see each item in the box listed under the bundle product.

Bundle product on checkout

Using the bundle product offers several advantages:

Customers see all items in the box grouped under a single parent product on checkout page
Customers cannot freely alter the box contents after creation
Customers can easily purchase multiple boxes in the cart.

How to enable the bundle product?

To enable the bundle product in the Boxi app:

Open the Boxi app admin dashboard
Click on a builder in the list
Click on Bundle Setup within the builder form
Choose the Single bundle option and click Save.
(Optional) Click bundle product link and update the bundle product image

Single bundle option

Question 2

Why Bundle Product is not Working and How to Fix It?

Accepted Answer

You have noticed that your bundle products are not bundled in the cart/checkout or you have seen this error message:

Bundle product error message

This means the original bundle product that was linked to your builder no longer exists. Don't worry - you can resolve it quickly depending on the origin of the issue.

Situation 1: Deleted Bundle Product

If you've deleted the bundle product, you'll need to recreate it. Follow these steps:

Open the Boxi app admin dashboard
Click on the builder that shows the issue
In the builder form, click Bundle setup
Select the Individual products option and click Save
Next, switch back to the Single bundle option and click Save again
After saving, a new bundle product will be automatically created and linked to your builder - make sure to keep it active.

Situation 2: Product Visibility and Status

Even if your bundle product exists, it may not appear in your store if it’s not active or published.

Product status: ensure the product status is set to Active. If it’s marked as Draft or Archived, it won’t appear in your online store.
Sales channels: make sure the bundle product is published to your Online Store channel. You can check this in the product’s Sales channels section.

Situation 3: App Conflicts

If

Question 3

What is a Fixed Price Discount?

Accepted Answer

A fixed price discount is a type of discount that reduces the product price to a specified amount. For example, if you set a fixed-amount discount of $80 and the customer selects products totaling $100, then the discount is applied and the customer would pay $80 at checkout.

Fixed price discount

Please make sure of the following:

Products have a valid price: Ensure each product has a set price (do not set the price to $0.00, unless you want to set it as free), as our application uses these prices to calculate the total. Shopify will always re-calculate the total price of the box totaling the price of products.
Discount Limitations: A fixed price discount will only apply if the total price of products in the box is greater than the fixed discount amount. If the total price is less than the discount, Shopify will display the actual products total at checkout—not your discounted fixed price.

Question 4

How to Add an Image to the Bundle Product

Accepted Answer

Once you have created your bundle product in Boxi, you may find that it does not look very appealing in the cart or at the checkout. For example, it may display a blank or placeholder image.

Cart

Checkout

Adding the right image makes your bundle instantly recognisable and helps customers feel confident about what they’re purchasing.

How to add an Image to the bundle product?

The good news is that your bundle product can be customised just like any other Shopify product. Follow the steps below to upload a custom image to your bundle product:

Open the Boxi app admin dashboard
In the list of builders, click on the one you want to edit
Inside the builder form, click Bundle setup
Click the bundle product link. This will take you directly to the bundle product edit page.

Link to the bundle product

On the bundle product page, you can edit the Title, Description, and Media - just like a normal product. Click Save to apply your changes.

![Edit bundle product](https://storage.crisp.chat/users/helpdesk/website/-/3/7/a/6/37a6

Question 5

How to Embed the Builder

Accepted Answer

In this guide, you’ll learn how to embed the Boxi builder into a Shopify product page by creating a new product template.

Why Embed the Builder?

Embedding the builder into a custom product template gives you more control and flexibility:

You can place it on any page in your store
You can customize the URL and SEO settings

* You can personalize the builder layout for different bundles or collections

Step 1: Create a New Product Template

Create new template

Enter a name for your new template, for example: "Embed box builder" then click Create template to save

Save template

Your new template will automatically open in the editor - click Save to confirm

Save the changes

Step 2: Add the Boxi Builder Block to the New Template

Open the Boxi app admin dashboard an

Question 6

How to Redirect Customer After Adding the Box to Cart

Accepted Answer

After your customers complete building their boxes, you can choose where they’ll be redirected next.

There are 4 available redirect options:

Cart - adds the built box to the cart (default)
Checkout - sends customers directly to checkout
Custom URL - redirects to any page you specify
Create new box - restarts the builder for another box

By default, the Cart option is selected. You can easily change this behavior in the Visual editor.

To change this option to another, please follow these steps.

Open the Boxi app admin dashboard
In the list of builders, click on the one you’d like to edit
Scroll down to Visual editor section and click to open it

Builder form - Visual editor

In the visual editor sidebar, open the Box section
Locate the Checkout button subsection

Redirect options

Select the redirect option you want
(Optional) Under the Label input, you can customize the button text that appears on your builder page
Hit Save button

✅ Done! Your builder’s checkout button will now redirect customers to your chosen de

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