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# Why Bundle Product is not Working and How to Fix It?

You have noticed that your bundle products are not bundled in the cart/checkout or you have seen this error message:

![Bundle product error message](https://storage.crisp.chat/users/helpdesk/website/-/3/7/a/6/37a622ee17372e00/bundle-error_egrawb.png =1000x389)

This means the original bundle product that was linked to your builder no longer exists. Don't worry - you can resolve it quickly depending on the origin of the issue.

**Situation 1: Deleted Bundle Product**

If you've deleted the bundle product, you'll need to recreate it. Follow these steps:

1. Open the [Boxi app admin dashboard](https://admin.shopify.com/apps/boxi/app)
2. Click on the builder that shows the issue
3. In the builder form, click **Bundle setup**
4. Select the **Individual products** option and click **Save**
5. Next, switch back to the **Single bundle** option and click **Save** again
6. After saving, a new bundle product will be automatically created and linked to your builder - make sure to keep it active.

**Situation 2: Product Visibility and Status**

Even if your bundle product exists, it may not appear in your store if it’s not active or published.

1. Product status: ensure the product status is set to **Active**. If it’s marked as **Draft** or **Archived**, it won’t appear in your online store.
2. Sales channels: make sure the bundle product is published to your** Online Store** channel. You can check this in the product’s **Sales channels** section.

**Situation 3: App Conflicts**

If the issue persists, another app might be interfering with Boxi’s bundle functionality.

Some third-party apps (especially those that modify the cart, checkout, or product structure) may cause conflicts.
If you suspect a compatibility issue, please contact Boxi Customer Support for assistance.

After completing these steps, your bundle should appear correctly in the cart and checkout again.